Felix incident

Intermittent access issues

Minor Resolved View vendor source →

Felix experienced a minor incident on July 22, 2025 affecting Contractor Portal and Vendor Portal, lasting 19h 49m. The incident has been resolved; the full update timeline is below.

Started
Jul 22, 2025, 06:05 AM UTC
Resolved
Jul 23, 2025, 01:54 AM UTC
Duration
19h 49m
Detected by Pingoru
Jul 22, 2025, 06:05 AM UTC

Affected components

Contractor PortalVendor Portal

Update timeline

  1. identified Jul 22, 2025, 06:05 AM UTC

    We are currently experiencing intermittent access issues for users across Contractor and Vendor portals. We have determined the root cause, and are currently working on the resolution. Should you experience issues, please retry after a few minutes, or alternatively open a different browser or incognito/private tab.

  2. monitoring Jul 22, 2025, 10:56 AM UTC

    We have resolved the issue causing intermittent access, and are now monitoring the fix.

  3. resolved Jul 23, 2025, 01:54 AM UTC

    This incident has been resolved.