Felix incident

Service Outage for Vendor Users

Major Resolved View vendor source →

Felix experienced a major incident on September 5, 2025 affecting Contractor Portal and Vendor Portal, lasting 1h 43m. The incident has been resolved; the full update timeline is below.

Started
Sep 05, 2025, 01:44 AM UTC
Resolved
Sep 05, 2025, 03:28 AM UTC
Duration
1h 43m
Detected by Pingoru
Sep 05, 2025, 01:44 AM UTC

Affected components

Contractor PortalVendor Portal

Update timeline

  1. investigating Sep 05, 2025, 01:44 AM UTC

    We have had reports of vendors being unable to log in. We are investigating the issue as a Critical priority and will continue to provide updates.

  2. investigating Sep 05, 2025, 02:08 AM UTC

    We are continuing to investigate this issue.

  3. identified Sep 05, 2025, 02:43 AM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Sep 05, 2025, 03:28 AM UTC

    This incident has been resolved.