Felix experienced a minor incident on June 17, 2026 affecting Contractor Portal and Vendor Portal and 1 more component, lasting 2h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 17, 2026, 10:21 PM UTC
We have identified an issue affecting our Login / Authentication service that may prevent some users from signing in via regular links. As a temporary workaround, please use the following link to access the platform: https://auth.felix.net If you encountered an error when attempting to log in, we recommend using the link above while we work to resolve the issue. We are actively investigating the root cause and will provide further updates as they become available. We apologise for any inconvenience caused.
- identified Jun 17, 2026, 11:19 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jun 18, 2026, 12:38 AM UTC
This incident has resolved. Login / authentication services are now working normally for all users.