Felix incident

Login issues for some users

Felix is currently experiencing a minor incident affecting Contractor Portal and Vendor Portal and 1 more component, which began 1h ago. The vendor's full update timeline is below.

Started
Jun 17, 2026, 10:21 PM UTC
Resolved
Ongoing
Duration
● 1h 16m
Detected by Pingoru
Jun 17, 2026, 10:21 PM UTC

Affected components

Contractor PortalVendor PortalNotificationsWeb API

Update timeline

  1. investigating Jun 17, 2026, 10:21 PM UTC

    We have identified an issue affecting our Login / Authentication service that may prevent some users from signing in via regular links. As a temporary workaround, please use the following link to access the platform: https://auth.felix.net If you encountered an error when attempting to log in, we recommend using the link above while we work to resolve the issue. We are actively investigating the root cause and will provide further updates as they become available. We apologise for any inconvenience caused.

  2. identified Jun 17, 2026, 11:19 PM UTC

    The issue has been identified and a fix is being implemented.