Felix incident

Customers unable to login to platform

Critical Resolved View vendor source →

Felix experienced a critical incident on August 5, 2025 affecting Contractor Portal and Vendor Portal, lasting 22h 52m. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2025, 10:14 PM UTC
Resolved
Aug 06, 2025, 09:07 PM UTC
Duration
22h 52m
Detected by Pingoru
Aug 05, 2025, 10:14 PM UTC

Affected components

Contractor PortalVendor Portal

Update timeline

  1. investigating Aug 05, 2025, 10:14 PM UTC

    We are aware of an issue impacting all customers (organisation users and vendors) where users cannot login to Felix. We are currently investigating the cause.

  2. identified Aug 05, 2025, 10:28 PM UTC

    We have identified the issue and are deploying fixes currently.

  3. monitoring Aug 05, 2025, 10:30 PM UTC

    We have deployed fixes and all users should now be able to login.

  4. resolved Aug 06, 2025, 09:07 PM UTC

    This incident has been resolved.