Felix experienced a major incident on December 9, 2025 affecting Notifications, lasting 22h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Notifications
Update timeline
- investigating Dec 09, 2025, 05:40 AM UTC
We have identified a potential issue with SMS notifications, causing messages to fail to deliver for Multi-Factor Authentication. Further investigation is currently in progress.
- identified Dec 09, 2025, 06:30 AM UTC
The issue has been identified and a fix is being implemented. SMS notifications for all services outside of Multi-Factor Authentication remain operational.
- monitoring Dec 09, 2025, 10:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 10, 2025, 03:45 AM UTC
This incident has been resolved.