Scheduled transaction outage (up to 4 hours) and partial Dashboard outage for all merchants

Update timeline

1. scheduled Feb 27, 2015, 11:22 AM UTC

   Fat Zebra would like to advise merchants of a scheduled outage between 2am and 6am on the 16th of March. This outage for transaction services is due to major infrastructure upgrades being carried out by a core financial switching provider to ensure service continuity in their Disaster Recovery system. Fat Zebra will be taking advantage of this change window to carry out changes to the primary database which will result in access to the Merchant Dashboard and other database-dependent services becoming unavailable for up to one hour. During the change window Fat Zebra's services will remain online, but the response returned will be a 'Declined' response, with a message indicating that the bank connection is unavailable. We will actively monitor the connection to the financial switch so that we are able to restore connectivity as soon as it is confirmed to be available. The timeline of changes during this window are: * At 2am Fat Zebra's systems will be switched into maintenance mode, and the gateway will start returning 'Declined' responses. * Following this the primary database will be shut down and the data migrated to the new server. * Once the data migration has been verified the database will be upgraded to the latest version and verified. * Fat Zebra database-dependent services will be updated to use the new database server - following this access to the Merchant Dashboard and other database-dependent services will be restored. This will be completed by 3am. * Following the database changes Fat Zebra will monitor the financial switch connectivity, and once connectivity has been confirmed we will re-enable production transactions to be processed. Where possible we will attempt to route merchant transactions via alternative paths, however we cannot guarantee the availability of backup switching paths. We understand that an interruption to transaction processing has a huge impact on our merchants who trade 24x7 and we would like to apologise for this interruption. If you have any questions please contact [email protected].

2. scheduled Mar 15, 2015, 01:59 PM UTC

   Maintenance will begin as scheduled in 60 minutes.

3. in progress Mar 15, 2015, 03:00 PM UTC

   Scheduled maintenance is currently in progress. We will provide updates as necessary.

4. monitoring Mar 15, 2015, 06:16 PM UTC

   Our database changes have been completed and we can confirm that most transactional services are still restored - there may still be errors returned up until 6am for some merchants, however we only expect a few instances of this. If any merchants are experiencing issues with transactions following this change please contact [email protected] for assistance.

5. completed Mar 15, 2015, 07:00 PM UTC

   The scheduled maintenance has been completed.