Fat Zebra incident
Errors affecting Merchants acquiring via EFTPOS Direct
Resolved after 5 hours 25 minutes, affecting Gateway: EFTPOS Direct, on October 13, 2026.
Transactions for EFTPOS Direct merchants are now processing successfully. We will continue to monitor during the evening for any further problems.
Affected components
Update timeline
- investigating Oct 13, 2026, 05:54 AM UTC
We are currently investigating a problem with merchants acquiring via EFTPOS Direct, receiving '91 - Host or Switch Unavailable' or '99 - Error communicating with the bank.' responses for some transactions.
- investigating Oct 13, 2026, 05:59 AM UTC
We are continuing to investigate this issue.
- monitoring Oct 13, 2026, 08:05 AM UTC
Transactions for EFTPOS Direct merchants are now processing successfully. We will continue to monitor during the evening for any further problems.
- resolved Oct 13, 2026, 11:19 AM UTC
This incident has been resolved.
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