Resolved after 3 hours 29 minutes, on April 17, 2016.
Maintenance has been completed and all services are confirmed to be operating properly. We apologies to our merchants and their customers for the inconvenience this change has caused.
Update timeline
- scheduled Apr 17, 2016, 11:55 AM UTC
A decision has been made to perform an upgrade on the database servers for the gateway at short notice which will result in a period of service unavailability. This change has been scheduled during a sufficiently quiet period and the expected duration of system unavailability is around 5 minutes, with a 20-30 minute change window. Testing of this change within our Sandbox environment has shown that the impact of this change should be as low as possible. During the change customers may receive errors indicating their payments could not be processed or the gateway was unavailable and requesting they retry shortly. We apologise for the short notice of this change. If merchants require any further details please contact support.
- in progress Apr 17, 2016, 03:00 PM UTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
- completed Apr 17, 2016, 03:24 PM UTC
Maintenance has been completed and all services are confirmed to be operating properly. We apologies to our merchants and their customers for the inconvenience this change has caused.
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