Resolved after 3 hours 28 minutes, affecting Gateway: BNZ, on July 9, 2020.
Following monitoring over the past 3 hours this issue is confirmed to be resolved.
Affected components
Gateway: BNZ
Update timeline
- investigating Jul 09, 2020, 02:47 AM UTC
We are currently investigating a problem with BNZ merchants receiving '99 - Error communicating with the bank.' responses for some transactions.
- monitoring Jul 09, 2020, 03:47 AM UTC
It looks as though the issue has been remediated by BNZ, we can see transactions for BNZ merchants are now processing successfully. We will continue to monitor during the day for any further problems.
- resolved Jul 09, 2020, 06:15 AM UTC
Following monitoring over the past 3 hours this issue is confirmed to be resolved.
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