Direct Debit Disbursals Delayed For T+3 NAB Merchants - 01/06/2021

Update timeline

1. investigating Jun 01, 2021, 08:24 AM UTC

   For merchants using our NAB T+3 direct debit facility, disbursals for direct debits processed on the 27th of May, which should have gone out this evening (01/06/2021), have been delayed. We are attempting to get all affected disbursals pushed out as soon as possible. We expect disbursal credits will be pushed out tomorrow early afternoon. A further update will be provided tomorrow morning.

2. identified Jun 01, 2021, 08:45 AM UTC

   We have identified that the delay has been caused by a down stream issue with our banking partner. They are actively working on a resolution as a matter of urgency. A further update will be provided tomorrow morning.

3. resolved Jun 02, 2021, 03:53 AM UTC

   This issue has now been resolved by our banking partner. Disbursal credits for direct debits processed on the 27th of May have now been pushed out.