Fat Zebra incident
Direct Entries Processing Delay For Merchants Processing Via NAB - 15/09/2021
Resolved after 13 hours 18 minutes, on September 15, 2021.
The NAB outage has been resolved, however files were unable to be delivered prior to the 6pm AEST cut off (15/09/2021). Therefore the files were not processed until the first exchange this morning at 7am AEST, which may result in a delay for direct entry status rollover. We apologise for this delay in processing.
Update timeline
- identified Sep 15, 2021, 07:56 AM UTC
There has been a delay in processing direct entries with a processing date of the 15/09/2021 for merchants using a NAB facility. NAB DirectLink is having a hard outage, meaning we are unable to submit tonight’s direct entry files to NAB until the issue has been resolved. Please note, this includes merchants using our T+3 facility. We will confirm once the issue has been resolved and we have successfully been able to submit today's direct entry files to NAB.
- resolved Sep 15, 2021, 02:49 PM UTC
The NAB outage has been resolved, however files were unable to be delivered prior to the 6pm AEST cut off (15/09/2021). Therefore the files were not processed until the first exchange this morning at 7am AEST, which may result in a delay for direct entry status rollover. We apologise for this delay in processing.
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