Resolved after 9 hours 44 minutes, affecting Gateway: ANZ and Gateway: Bendigo Bank and 1 more, on November 24, 2021.
Mastercard have confirmed service has been restored. We are continuing to monitor for any further issues.
Affected components
Update timeline
- identified Nov 24, 2021, 09:16 AM UTC
We are currently investigating an issue where merchants with Commonwealth Bank, Bendigo Bank and some merchants with NAB are unable to process transactions due to connectivity issues via the MasterCard network. MasterCard have confirmed this is an issue in their systems and we are awaiting further updates. We will provide more details when available.
- monitoring Nov 24, 2021, 10:28 AM UTC
We are still awaiting confirmation from Mastercard, however, from our side, we are seeing healthchecks now passing and transactions processing successfully once more. We will continue to monitor the transaction traffic closely to ensure there are no further issues. We will provide a further update shortly.
- monitoring Nov 24, 2021, 10:46 AM UTC
Mastercard have confirmed service has been restored. We are continuing to monitor for any further issues.
- resolved Nov 24, 2021, 07:00 PM UTC
This incident has been resolved.
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