Resolved after 6 hours 22 minutes, affecting Gateway: St George & BankSA and Gateway: Westpac & Bank of Melbourne, on October 18, 2022.
Westpac have confirmed this issue is resolved on their side. We will continue to monitor over the next few hours before marking this incident as resolved. If merchants continue to receive errors please contact Support for assistance.
Affected components
Update timeline
- identified Oct 18, 2022, 12:18 AM UTC
We are currently investigating a problem with Westpac and St George merchants receiving 91 response codes for all transactions. We are awaiting further information from our upstream provider regarding this incident. Further updates will be provided as soon as they are available.
- monitoring Oct 18, 2022, 12:57 AM UTC
Westpac have confirmed this issue is resolved on their side. We will continue to monitor over the next few hours before marking this incident as resolved. If merchants continue to receive errors please contact Support for assistance.
- resolved Oct 18, 2022, 06:40 AM UTC
This incident has been resolved.
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