Fat Zebra incident
Direct Debit Disbursals Delayed For T+3 NAB Merchants - 25/07/2023
Resolved after 16 hours 54 minutes, on July 25, 2023.
This issue has now been resolved. Disbursal credits for direct debits processed on the 20th of July have now been pushed out.
Update timeline
- investigating Jul 25, 2023, 08:38 AM UTC
For merchants using our NAB T+3 direct debit facility, disbursals for direct debits processed on the 20th of July (Thursday), which should have gone out this evening (25/07/2023), have been delayed. We are attempting to get all affected disbursals pushed out as soon as possible. We expect disbursal credits will be pushed out tomorrow late morning at the latest. A further update will be provided tomorrow morning.
- resolved Jul 26, 2023, 01:33 AM UTC
This issue has now been resolved. Disbursal credits for direct debits processed on the 20th of July have now been pushed out.
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