Fat Zebra incident
Intermittent errors affecting merchants switching via MIGS
Resolved after 14 hours 11 minutes, on February 1, 2024.
We are still awaiting confirmation from Mastercard, however, from our side, we are seeing healthchecks now passing and transactions are processing successfully. We will continue to monitor the transaction traffic closely to ensure there are no further issues. We will provide a further update shortly.
Update timeline
- investigating Feb 01, 2024, 09:04 AM UTC
We are currently investigating a problem with merchants switching through MIGS, receiving '99 - Error communicating with the bank' responses for some transactions. We have been in contact with Mastercard to confirm what the issue is and are waiting on their response. We will provide further updates shortly.
- monitoring Feb 01, 2024, 10:20 AM UTC
We are still awaiting confirmation from Mastercard, however, from our side, we are seeing healthchecks now passing and transactions are processing successfully. We will continue to monitor the transaction traffic closely to ensure there are no further issues. We will provide a further update shortly.
- resolved Feb 01, 2024, 11:16 PM UTC
Mastercard has now confirmed the issue is now resolved.
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