Fat Zebra incident
Direct Entries Processing Delay For T+3 Westpac Merchants - 26/04/2024
Resolved after 3 hours 57 minutes, on April 27, 2024.
This issue has now been resolved. All affected direct debits have now successfully pushed to Westpac for processing. They will be processed on Monday morning (29/04/2024). Please also note, this will cause the disbursal of these funds to be delayed 1 day, they will be disbursed on the 2nd of May, instead of the 1st of May. Please contact our Support Team if you require any further clarification.
Update timeline
- identified Apr 27, 2024, 11:28 PM UTC
There has been a delay in processing direct entries with a processing date of the 26/04/2024 for merchants using our T+3 Westpac facility. These direct debits should have been processed at 5pm AEST Friday afternoon (26/04/2024). Affected direct debits will be processed Monday morning (29/04/2024). We will provide further update once all affected direct entries have been processed.
- resolved Apr 28, 2024, 03:25 AM UTC
This issue has now been resolved. All affected direct debits have now successfully pushed to Westpac for processing. They will be processed on Monday morning (29/04/2024). Please also note, this will cause the disbursal of these funds to be delayed 1 day, they will be disbursed on the 2nd of May, instead of the 1st of May. Please contact our Support Team if you require any further clarification.
Your product runs on more than Fat Zebra
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services