Fasthosts incident

Reduced support availability

Minor Resolved View vendor source →

Fasthosts experienced a minor incident on September 30, 2025 affecting Phone Systems and Chat Support and 1 more component, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2025, 02:16 PM UTC
Resolved
Oct 01, 2025, 02:31 PM UTC
Duration
1d
Detected by Pingoru
Sep 30, 2025, 02:16 PM UTC

Affected components

Phone SystemsChat SupportEmail Support

Update timeline

  1. investigating Sep 30, 2025, 02:16 PM UTC

    One of our support teams are currently impacted by an earthquake. Calls are being routed to an alternative support team, however it may take longer for our agents to answer calls and respond to queries.

  2. resolved Oct 01, 2025, 02:31 PM UTC

    This incident has been resolved.