Fasthosts incident

Critical - Outbound Mail (SMTP) Service Unavailable

Major Resolved View vendor source →

Fasthosts experienced a major incident on July 10, 2026 affecting Sending Mail and Receiving Mail, lasting 9h 37m. The incident has been resolved; the full update timeline is below.

Started
Jul 10, 2026, 08:03 AM UTC
Resolved
Jul 10, 2026, 05:41 PM UTC
Duration
9h 37m
Detected by Pingoru
Jul 10, 2026, 08:03 AM UTC

Affected components

Sending MailReceiving Mail

Update timeline

  1. identified Jul 10, 2026, 08:03 AM UTC

    We are aware of a critical issue preventing all customers from sending outbound email via our SMTP servers. Messages will remain in your outbox and fail to send. This is a top priority for our engineering team. Potential Causes: All SMTP relay servers are offline; the authentication service for SMTP has failed; a core network device for outbound traffic is down.

  2. identified Jul 10, 2026, 09:59 AM UTC

    Our team is continuing to work on this issue. Thank you for your patience.

  3. identified Jul 10, 2026, 10:58 AM UTC

    We are continuing to work on a fix for this issue.

  4. identified Jul 10, 2026, 10:59 AM UTC

    We are continuing to work on a fix for this issue.

  5. identified Jul 10, 2026, 10:59 AM UTC

    We are continuing to work on a fix for this issue.

  6. identified Jul 10, 2026, 12:57 PM UTC

    We are still working on resolving the technical issue.

  7. identified Jul 10, 2026, 04:50 PM UTC

    We are continuing to work on restoring these features (services).

  8. resolved Jul 10, 2026, 05:41 PM UTC

    The systems are stable and all services are functioning normally again.