Factorial HR Outage History

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Factorial HR had 10 outages in the last 2 years totaling 143h 31m of downtime — averaging 0.4 incidents per month.

There were 10 Factorial HR outages since May 23, 2025 totaling 143h 31m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.factorialhr.com

Minor February 26, 2026

Issue refreshing advanced reports

Detected by Pingoru
Feb 26, 2026, 09:04 AM UTC
Resolved
Feb 26, 2026, 01:12 PM UTC
Duration
4h 7m
Affected: Factorial website
Timeline · 3 updates
  1. identified Feb 26, 2026, 09:04 AM UTC

    We are currently experiencing an issue affecting the Advanced Reports module, causing delays in data refresh and, in some cases, preventing reports from loading. Our team is currently applying actions to mitigate the issue.

  2. identified Feb 26, 2026, 09:05 AM UTC

    We are currently experiencing an issue affecting the Advanced Reports module, causing delays in data refresh and, in some cases, preventing reports from loading. Our team is currently applying actions to mitigate the issue.

  3. resolved Feb 26, 2026, 01:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 23, 2026

Degraded service performance

Detected by Pingoru
Feb 23, 2026, 10:47 AM UTC
Resolved
Feb 24, 2026, 11:33 PM UTC
Duration
1d 12h
Affected: API & backendFactorial website
Timeline · 3 updates
  1. investigating Feb 23, 2026, 10:47 AM UTC

    We are experiencing a performance degradation across the platform, which may result in occasional errors for some users.

  2. monitoring Feb 23, 2026, 11:21 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 24, 2026, 11:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 13, 2026

Login service outage

Detected by Pingoru
Feb 13, 2026, 05:37 PM UTC
Resolved
Feb 13, 2026, 05:44 PM UTC
Duration
6m
Affected: API & backendAuthentication system
Timeline · 3 updates
  1. investigating Feb 13, 2026, 05:37 PM UTC

    We are currently investigating an authentication issue affecting Factorial login services. Our engineering team is actively working on a resolution, and we will provide further updates shortly.

  2. identified Feb 13, 2026, 05:42 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Feb 13, 2026, 05:44 PM UTC

    Service has been restored. We have reverted a recent deployment that caused the login issues, and users should now be able to access Factorial without interruption. Thank you for your patience.

Read the full incident report →

Major January 1, 2026

Demo environment unavailable

Detected by Pingoru
Jan 01, 2026, 11:42 AM UTC
Resolved
Jan 04, 2026, 04:00 PM UTC
Duration
3d 4h
Affected: eu2.demo.factorial.dev
Timeline · 4 updates
  1. investigating Jan 01, 2026, 11:42 AM UTC

    We are currently investigating an issue affecting demos at https://eu2.demo.factorial.dev/. Due to the complexity of the underlying cause, service restoration may be delayed until Monday, Jan 5th. We are working to resolve this as quickly as possible and will provide our next update by Friday, Jan 2nd.

  2. identified Jan 01, 2026, 12:07 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 02, 2026, 09:36 AM UTC

    The fix is being applied, but it might still take several hours. We expect the environment to be fully available again on Monday 5th January.

  4. resolved Jan 04, 2026, 04:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 5, 2025

Full service is unavailable: 3rd party provider issue

Detected by Pingoru
Dec 05, 2025, 09:04 AM UTC
Resolved
Dec 05, 2025, 09:23 AM UTC
Duration
18m
Affected: API & backendAuthentication systemeu2.demo.factorial.devFactorial websiteWebpageEdge networkCDN/Cache
Timeline · 3 updates
  1. investigating Dec 05, 2025, 09:04 AM UTC

    Our webpage and application is experiencing a service outage, due to a technical issue with an infrastructure provider we rely on (CloudFlare). Other web services you use might also be affected. We will contact our provider and keep offering updates during the next minutes.

  2. monitoring Dec 05, 2025, 09:18 AM UTC

    Our infrastructure provider has implemented a fix and Factorial is now fully available again. We keep monitoring the situation to confirm all our users are able to access the website. Thank you for the patience.

  3. resolved Dec 05, 2025, 09:23 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 12, 2025

Higher error rates originating in a cache instance

Detected by Pingoru
Nov 12, 2025, 04:15 PM UTC
Resolved
Nov 12, 2025, 04:39 PM UTC
Duration
23m
Affected: API & backendFactorial website
Timeline · 2 updates
  1. monitoring Nov 12, 2025, 04:15 PM UTC

    We are seeing application and delayed background processing due to connectivity errors to a cache instance. We have already replaced the former instance with a new one, and metrics have improved, but we are seeing a remanent of errors that we are investigating.

  2. resolved Nov 12, 2025, 04:39 PM UTC

    The issue has been resolved. We have restarted the application instances that were causing errors, and the new cache servers are being used. We will keep monitoring the situation. We apologize for the inconvenience, although we estimate the impact to have been minor.

Read the full incident report →

Minor October 2, 2025

Short service interruption

Detected by Pingoru
Oct 02, 2025, 10:30 AM UTC
Resolved
Oct 02, 2025, 10:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 02, 2025, 02:36 PM UTC

    We had a brief 2-minute interruption (10:21-10:23 UTC) that impacted system performance. Our team has identified the issue and is actively working to prevent recurrence.

Read the full incident report →

Minor September 23, 2025

Performance issue

Detected by Pingoru
Sep 23, 2025, 07:24 AM UTC
Resolved
Sep 23, 2025, 08:03 AM UTC
Duration
38m
Affected: Factorial website
Timeline · 4 updates
  1. identified Sep 23, 2025, 07:24 AM UTC

    Our monitoring systems have detected a degradation in the application performance - some pages might take longer to render or even time out. We have identified the faulty component and are investigating a possible fix.

  2. identified Sep 23, 2025, 07:29 AM UTC

    The fix has been identified and is being deployed.

  3. monitoring Sep 23, 2025, 07:54 AM UTC

    The fix has been deployed and we are seeing better performance metrics across the application.

  4. resolved Sep 23, 2025, 08:03 AM UTC

    The problem has been resolved. We apologize for the inconvenience this may have caused and hope you have a great day ahead!

Read the full incident report →

Notice June 16, 2025

Scheduled Job Disruption

Detected by Pingoru
Jun 16, 2025, 04:41 PM UTC
Resolved
Jun 17, 2025, 01:32 PM UTC
Duration
20h 51m
Affected: Factorial website
Timeline · 3 updates
  1. monitoring Jun 16, 2025, 04:41 PM UTC

    We are currently experiencing an unexpected event that has resulted in the loss of some scheduled jobs. We are actively investigating the issue and working to restore normal operations as quickly as possible. We have identified the following impact: - Automatic Breaks: users may notice inconsistent information regarding automatic breaks. - Time Off and Expenses Reports: users may need to retrigger their time off and expenses reports to ensure accurate processing. - Other minor side-effects like missed notifications. We apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue. We will provide updates as more information becomes available. Thank you for your patience. Next Update: before 17/06/2025 12:00 CEST

  2. monitoring Jun 17, 2025, 01:31 PM UTC

    Monitoring Update – Issue Resolved We have successfully resolved the issue that caused the disruption to scheduled jobs. All affected systems are now operating normally. What was impacted: Automatic Breaks: Inconsistent data has been addressed. Time Off and Expenses Reports: All processing functions have been restored. We recommend re-triggering any reports from the affected period to ensure accuracy. Notifications: Missed notifications should now be working as expected. We've implemented safeguards to help prevent this type of issue from occurring again. We sincerely apologize for any inconvenience caused and appreciate your patience and understanding during this time. If you continue to experience any issues, please don't hesitate to contact our support team.

  3. resolved Jun 17, 2025, 01:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 23, 2025

Major outage

Detected by Pingoru
May 23, 2025, 10:00 PM UTC
Resolved
May 24, 2025, 02:00 AM UTC
Duration
3h 59m
Affected: API & backendFactorial websiteWebpage
Timeline · 4 updates
  1. investigating May 23, 2025, 10:00 PM UTC

    We are currently experiencing a major outage affecting the Factorial application and its related services. As a result, the platform is temporarily unavailable. Our engineering team is actively investigating the issue and working to restore services as quickly as possible. We will provide updates as soon as more information becomes available. We sincerely apologize for the inconvenience this may cause and appreciate your patience and understanding.

  2. identified May 23, 2025, 11:54 PM UTC

    The issue has been identified, and our Platform team is actively working on implementing a resolution.

  3. monitoring May 24, 2025, 01:22 AM UTC

    All systems are now back online. We're continuing to actively monitor the platform to ensure ongoing stability.

  4. resolved May 24, 2025, 02:00 AM UTC

    All systems are now fully operational. Thank you for your patience, and we apologize for any inconvenience caused.

Read the full incident report →