EZ Texting Outage History

Started Aug 27, 2026, 02:54 PM UTC· resolved Aug 27, 2026, 03:20 PM UTC

1. investigating Aug 27, 2026, 02:54 PM UTC

   We are experiencing problems with the inbound voice traffic, and our engineering team is actively working on a fix.

2. identified Aug 27, 2026, 02:54 PM UTC

   The issue has been identified and a fix is being implemented.

3. resolved Aug 27, 2026, 03:20 PM UTC

   This incident has been resolved.

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Started May 08, 2026, 06:15 PM UTC· resolved May 08, 2026, 08:52 PM UTC

1. investigating May 08, 2026, 06:15 PM UTC

   Messages that contain Trackable Links are seeing degraded message delivery to AT&T devices. We recommend avoiding the use of trackable links until this is resolved in order to prioritize your message delivery.

2. resolved May 08, 2026, 08:52 PM UTC

   Our records show a minor impact on message delivery to AT&T devices for messages that between 4/29-5/7. The incident has now been resolved.

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Started Apr 30, 2026, 10:21 PM UTC· resolved May 01, 2026, 01:16 PM UTC

1. identified Apr 30, 2026, 10:21 PM UTC

   AT&T is experiencing intermittent message delivery issues across several US regions. SMS and MMS messages destined to AT&T subscribers are seeing elevated failure rates and latency above baseline. Our systems are actively monitoring.

2. resolved May 01, 2026, 01:16 PM UTC

   As of 1:30 AM EST, the AT&T delivery issue has been resolved. Messages are delivering normally.

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Started Apr 25, 2026, 03:46 PM UTC· resolved Apr 25, 2026, 05:43 PM UTC

1. investigating Apr 25, 2026, 03:46 PM UTC

   We are currently experiencing a major outage affecting customer login. Users may be unable to access their EZTexting accounts at this time. Our team is actively investigating the issue and working to restore access as quickly as possible. We apologize for the disruption and thank you for your patience.

2. identified Apr 25, 2026, 05:09 PM UTC

   We have identified the cause of the service access outage and a fix is currently in progress. During this time, customers may experience degraded performance. We will continue to provide updates as we work toward full restoration. We appreciate your patience.

3. resolved Apr 25, 2026, 05:43 PM UTC

   The service access outage has been fully resolved. Customers can now log in and access their EZTexting accounts as normal. We apologize for the disruption this caused and thank you for your patience throughout this incident.

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Started Apr 22, 2026, 06:00 PM UTC· resolved Apr 23, 2026, 04:56 PM UTC

1. investigating Apr 22, 2026, 06:00 PM UTC

   We are currently experiencing an issue processing American Express transactions. Please use an alternate form of payment until the issue is resolved. Our team is currently investigating the issue.

2. identified Apr 23, 2026, 04:07 PM UTC

   We have identified the cause of the issue and are actively working with the respective parties to reinstate American Express transactions. We apologize for the disruption and thank you for your patience.

3. resolved Apr 23, 2026, 04:56 PM UTC

   American Express transactions have been fully reinstated and are processing normally. We apologize for the inconvenience this caused and thank you for your continued patience.

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Started Jan 22, 2026, 02:24 PM UTC· resolved Jan 23, 2026, 03:51 PM UTC

1. investigating Jan 22, 2026, 02:24 PM UTC

   We are currently experiencing provisioning delays. Our team is actively working with our aggregator partners to identify and resolve the issue as quickly as possible. We will provide updates as more information becomes available.

2. resolved Jan 23, 2026, 03:51 PM UTC

   The provisioning delays have been resolved. Our team worked with our aggregator partners to restore normal provisioning timelines. All provisioning is now processing as expected. Thank you for your patience.

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Started Jan 16, 2026, 02:07 PM UTC· resolved Jan 16, 2026, 03:00 PM UTC

1. resolved Jan 16, 2026, 11:00 AM UTC

   Inbound SMS traffic to 10DLC local numbers (non-toll-free, non-short code) was unavailable due to an upstream carrier connectivity issue. Monitoring alerts triggered around 6:07 AM PST indicating no inbound message responses. The issue was caused by inbound message connections being rejected at the carrier level, preventing messages from being delivered to 10DLC numbers. Outbound messaging was not impacted. Service was restored around 7:00 AM PST

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Started Jan 15, 2026, 03:33 PM UTC· resolved Jan 15, 2026, 03:40 PM UTC

1. investigating Jan 15, 2026, 03:33 PM UTC

   Please be advised that inbound messaging to 10DLC numbers (non-short code, non-toll-free) is currently not working. Outbound messaging is operating normally. Our carrier partners are actively investigating. Updates will be posted as they become available.

2. resolved Jan 15, 2026, 03:40 PM UTC

   Inbound SMS traffic to 10DLC numbers (non-toll-free, non-short code) was unavailable between approximately 12:30 AM PST and 7:30 AM PST. Outbound messaging was not impacted during this time. Service has since been restored and inbound messages are processing normally. If you believe any inbound messages were missed during the incident window, please contact support for assistance. We appreciate your patience.

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Started Jan 14, 2026, 08:30 PM UTC· resolved Jan 15, 2026, 02:31 PM UTC

1. investigating Jan 14, 2026, 08:30 PM UTC

   We are currently investigating message delivery issues impacting Verizon Wireless subscribers in the United States. Customers may experience delayed outbound and inbound messages, delayed or missing delivery receipts, and intermittent delivery failures. This issue is related to an upstream carrier outage and may affect SMS and MMS traffic across 10DLC, Toll-Free, and Short Code messaging. Our platform remains operational and continues accepting messages, but delivery to Verizon recipients may be delayed. We are actively working with our carrier partner to monitor the situation and will provide updates as more information becomes available.

2. resolved Jan 15, 2026, 02:31 PM UTC

   Resolved — Verizon Messaging Issue The Verizon carrier issue impacting message delivery has been resolved. Normal service has been restored. If any messages to Verizon contacts were impacted during the incident, we recommend resending them. Thank you for your patience

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Started Dec 23, 2025, 07:59 PM UTC· resolved Dec 29, 2025, 05:49 PM UTC

1. identified Dec 23, 2025, 07:59 PM UTC

   Some customers may experience delays with provisioning at this time. Our team is working closely with our aggregators to resolve the issue and restore normal processing.

2. resolved Dec 29, 2025, 05:49 PM UTC

   The provisioning delays have been resolved. Our team worked closely with our aggregator partners to restore normal provisioning timelines. Services are now operating as expected. Thank you for your patience while we addressed this issue.

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Started Dec 15, 2025, 09:27 PM UTC· resolved Dec 15, 2025, 11:30 PM UTC

1. investigating Dec 15, 2025, 09:27 PM UTC

   We are aware of an issue impacting access to EZ Texting. Our team is actively investigating and working on a fix. We will provide updates as more information becomes available.

2. identified Dec 15, 2025, 10:43 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Dec 15, 2025, 10:47 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Dec 15, 2025, 11:30 PM UTC

   The issue preventing access to EZ Texting accounts has been resolved. Customers should now be able to log in normally. Thank you for your patience while our team worked to address this issue.

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Started Dec 11, 2025, 03:13 PM UTC· resolved Dec 11, 2025, 03:40 PM UTC

1. investigating Dec 11, 2025, 03:13 PM UTC

   We are currently investigating an issue affecting the new Multi-Factor Authentication process. Our team is working to identify the cause and implement a fix. We will provide an update as soon as a resolution has been deployed. Thank you for your patience.

2. resolved Dec 11, 2025, 03:40 PM UTC

   The issue affecting the new Multi-Factor Authentication process has been fully resolved. Users should now be able to log in without any interruptions. Thank you for your patience while our team worked to identify the cause and implement the fix.

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Started Dec 05, 2025, 10:02 PM UTC· resolved Dec 06, 2025, 01:41 AM UTC

1. investigating Dec 05, 2025, 10:02 PM UTC

   We are currently investigating reports that messages sent by AT&T subscribers may appear in your inbox with the error message “Removed attachment of banned MimeType.” Our team is actively working with the affected carrier to identify the cause. We will provide updates as soon as more information becomes available.

2. resolved Dec 06, 2025, 01:41 AM UTC

   The issue causing messages from AT&T subscribers to appear in your inbox with the error “Removed attachment of banned MimeType.” has been resolved. We thank you for your patience while we worked with the carrier to address this issue.

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Started Nov 09, 2025, 08:52 PM UTC· resolved Nov 09, 2025, 10:51 PM UTC

1. investigating Nov 09, 2025, 08:52 PM UTC

   We are currently experiencing issues delivering messages and generating reports. We recommend pausing your campaigns until we're fully online. We're very sorry for the inconvenience; thank you for your patience while we work towards a fix.

2. resolved Nov 09, 2025, 10:51 PM UTC

   We have finished our investigation and monitoring; our team found that the outage was partial, not full, and the majority of messages sent during the service issue period were confirmed delivered. If you see any inconsistencies with your delivery reporting during the outage period of 9:30am to 1:30pm PT, please let our customer support team know at [email protected]. Thank you for your patience.

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Started Nov 04, 2025, 05:59 PM UTC· resolved Nov 04, 2025, 08:55 PM UTC

1. investigating Nov 04, 2025, 05:59 PM UTC

   One of our messaging partners has reported an ongoing MMS service interruption, which may cause delays in message delivery for some users. We recommend avoiding message retries at this time, as additional attempts may also be delayed.

2. resolved Nov 04, 2025, 08:55 PM UTC

   The earlier MMS sending delays caused by our messaging aggregators have been resolved. Message delivery has returned to normal, and all systems are operating as expected. Thank you for your patience and understanding while we worked to restore full service.

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Started Oct 28, 2025, 06:11 PM UTC· resolved Oct 29, 2025, 02:00 PM UTC

1. identified Oct 28, 2025, 06:11 PM UTC

   We’re currently experiencing delays in number provisioning. Our team is actively working with our partners to identify the cause and implement a fix.

2. resolved Oct 29, 2025, 02:00 PM UTC

   The issue causing delays in number provisioning has been resolved. Number provisioning services are now operating normally. Thank you for your patience and understanding during this time.

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Started Sep 05, 2025, 01:00 PM UTC· resolved Sep 05, 2025, 04:10 PM UTC

1. resolved Sep 05, 2025, 01:00 PM UTC

   Between approximately 6:00 AM and 9:10 AM PT (9:00 AM–12:10 PM ET), customers may have experienced slow load times and delayed data in Reporting and Analytics. The incident was resolved at 9:10 AM PT (12:10 PM ET) and performance has returned to normal. Message delivery and scheduling were not impacted.

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Started Sep 02, 2025, 05:49 PM UTC· resolved Sep 02, 2025, 09:21 PM UTC

1. investigating Sep 02, 2025, 05:49 PM UTC

   We are aware of an issue causing intermittent delivery failures for MMS messages to T-Mobile recipients when sent from 10DLC numbers (10 digit local numbers). Our teams are investigating and will provide updates as more information becomes available.

2. resolved Sep 02, 2025, 09:21 PM UTC

   The delivery issue affecting MMS messages sent to T-Mobile recipients from 10DLC numbers has been resolved as of ~2:30pm EST (11:30am PST). Monitoring confirms that errors have stopped, with the last error observed at 11:11am PST.

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Started Aug 21, 2025, 03:29 PM UTC· resolved Aug 21, 2025, 06:32 PM UTC

1. monitoring Aug 21, 2025, 03:29 PM UTC

   We’re continuing to see intermittent errors and delays when registering or provisioning new numbers, including A2P registrations, due to an upstream industry registrar issue. Existing numbers and active services remain unaffected. Our teams are monitoring the situation closely and working with the upstream provider to mitigate impact. We’ll provide updates as they become available.

2. resolved Aug 21, 2025, 06:32 PM UTC

   As of 10:30 AM PST / 1:30 PM EST, the issue affecting new number registration and A2P provisioning has been resolved. Systems are operating normally, and we’ll continue to monitor for stability.

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Started Aug 12, 2025, 04:50 PM UTC· resolved Aug 12, 2025, 05:06 PM UTC

1. identified Aug 12, 2025, 04:50 PM UTC

   We’re currently experiencing a full outage affecting both the web app and API services, which began early morning. Our team has identified a potential cause and is preparing to test a fix. We anticipate services will begin stabilizing shortly and will continue to provide updates as we learn more about the impact.

2. resolved Aug 12, 2025, 05:06 PM UTC

   This incident has been resolved.

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Started Aug 06, 2025, 04:00 AM UTC· resolved Aug 06, 2025, 07:00 AM UTC

1. resolved Aug 06, 2025, 03:00 AM UTC

   A messaging outage impacting AT&T numbers began on August 5, 2025, at approximately 11:00 PM EST. The issue was promptly resolved by the respective carrier at 2:00 AM EST on August 6, 2025. Messaging services to AT&T numbers have since returned to normal operation. We appreciate your patience and understanding.

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Started May 05, 2025, 04:10 PM UTC· resolved May 05, 2025, 08:30 PM UTC

1. identified May 05, 2025, 04:10 PM UTC

   We are experiencing a partial messaging outage affecting MMS messages to AT&T. We recommend sending messages as SMS when possible for best results

2. monitoring May 05, 2025, 04:59 PM UTC

   The issue affecting MMS messages to AT&T has been resolved. We are currently monitoring to ensure continued stability. You may experience minimal degraded performance. Thank you for your patience and understanding.

3. resolved May 05, 2025, 08:30 PM UTC

   The issue affecting MMS messages to AT&T has been fully resolved. Thank you for your patience and understanding.

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Started May 02, 2025, 03:01 PM UTC· resolved May 05, 2025, 03:56 PM UTC

1. investigating May 02, 2025, 03:01 PM UTC

   We are currently experiencing an intermittent issue with processing some American Express Transactions. Our engineering team is working to restore this functionality. Please use an alternative payment method until this issue is resolved.

2. monitoring May 03, 2025, 02:49 PM UTC

   We have resolved the intermittent issue affecting American Express transactions and confirmed that processing is fully restored. We are now monitoring for any further issues. Thank you for your patience.

3. resolved May 05, 2025, 03:56 PM UTC

   The intermittent issue affecting American Express transactions has been fully resolved. Processing is now functioning as expected. Thank you for your patience and understanding.

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Started Apr 14, 2025, 05:30 PM UTC· resolved Apr 15, 2025, 06:30 PM UTC

1. resolved Apr 14, 2025, 05:30 PM UTC

   We experienced a short period of degraded performance starting around 1:30 PM EST / 10:30 AM PST today. The issue has since been resolved and services are now operating normally. If you're still noticing any issues or observed anything unusual during that time, please feel free to reach out to our support team with any specific examples so we can take a closer look. Thanks for your patience and understanding!

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Started Feb 25, 2025, 05:19 PM UTC· resolved Feb 26, 2025, 12:12 AM UTC

1. investigating Feb 25, 2025, 05:19 PM UTC

   A key industry partner is experiencing delays with the provisioning of new numbers. New customers completing carrier registration and existing customers purchasing a new number for texting may be affected. This issue is currently affecting many in our industry. If you have recently submitted your carrier registration, we recommend subscribing to our status page so that you’ll receive the all latest updates as we learn more from our partner - - they are expecting that they will have a resolution to this issue today. We deeply apologize for the inconvenience.

2. resolved Feb 26, 2025, 12:12 AM UTC

   This incident has been resolved.

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