EZ Texting had 17 outages in the last 2 years totaling 120h 51m of downtime — averaging 0.7 incidents per month.
There were 17 EZ Texting outages since September 2, 2025 totaling 120h 51m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are experiencing problems with the inbound voice traffic, and our engineering team is actively working on a fix.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Messages that contain Trackable Links are seeing degraded message delivery to AT&T devices. We recommend avoiding the use of trackable links until this is resolved in order to prioritize your message delivery.
Our records show a minor impact on message delivery to AT&T devices for messages that between 4/29-5/7. The incident has now been resolved.
AT&T is experiencing degraded message delivery across several US regions. SMS and MMS messages destined to AT&T subscribers are seeing elevated failure rates and latency above baseline. Our systems are actively monitoring.
As of 1:30 AM EST, the AT&T delivery issue has been resolved. Messages are delivering normally.
We are currently experiencing a major outage affecting customer login. Users may be unable to access their EZTexting accounts at this time. Our team is actively investigating the issue and working to restore access as quickly as possible. We apologize for the disruption and thank you for your patience.
We have identified the cause of the service access outage and a fix is currently in progress. During this time, customers may experience degraded performance. We will continue to provide updates as we work toward full restoration. We appreciate your patience.
The service access outage has been fully resolved. Customers can now log in and access their EZTexting accounts as normal. We apologize for the disruption this caused and thank you for your patience throughout this incident.
We are currently experiencing an issue processing American Express transactions. Please use an alternate form of payment until the issue is resolved. Our team is currently investigating the issue.
We have identified the cause of the issue and are actively working with the respective parties to reinstate American Express transactions. We apologize for the disruption and thank you for your patience.
American Express transactions have been fully reinstated and are processing normally. We apologize for the inconvenience this caused and thank you for your continued patience.
We are currently experiencing provisioning delays. Our team is actively working with our aggregator partners to identify and resolve the issue as quickly as possible. We will provide updates as more information becomes available.
The provisioning delays have been resolved. Our team worked with our aggregator partners to restore normal provisioning timelines. All provisioning is now processing as expected. Thank you for your patience.
Inbound SMS traffic to 10DLC local numbers (non-toll-free, non-short code) was unavailable due to an upstream carrier connectivity issue. Monitoring alerts triggered around 6:07 AM PST indicating no inbound message responses. The issue was caused by inbound message connections being rejected at the carrier level, preventing messages from being delivered to 10DLC numbers. Outbound messaging was not impacted. Service was restored around 7:00 AM PST
Please be advised that inbound messaging to 10DLC numbers (non-short code, non-toll-free) is currently not working. Outbound messaging is operating normally. Our carrier partners are actively investigating. Updates will be posted as they become available.
Inbound SMS traffic to 10DLC numbers (non-toll-free, non-short code) was unavailable between approximately 12:30 AM PST and 7:30 AM PST. Outbound messaging was not impacted during this time. Service has since been restored and inbound messages are processing normally. If you believe any inbound messages were missed during the incident window, please contact support for assistance. We appreciate your patience.
We are currently investigating message delivery issues impacting Verizon Wireless subscribers in the United States. Customers may experience delayed outbound and inbound messages, delayed or missing delivery receipts, and intermittent delivery failures. This issue is related to an upstream carrier outage and may affect SMS and MMS traffic across 10DLC, Toll-Free, and Short Code messaging. Our platform remains operational and continues accepting messages, but delivery to Verizon recipients may be delayed. We are actively working with our carrier partner to monitor the situation and will provide updates as more information becomes available.
Resolved — Verizon Messaging Issue The Verizon carrier issue impacting message delivery has been resolved. Normal service has been restored. If any messages to Verizon contacts were impacted during the incident, we recommend resending them. Thank you for your patience
We are aware of an issue impacting access to EZ Texting. Our team is actively investigating and working on a fix. We will provide updates as more information becomes available.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
The issue preventing access to EZ Texting accounts has been resolved. Customers should now be able to log in normally. Thank you for your patience while our team worked to address this issue.
We are currently investigating an issue affecting the new Multi-Factor Authentication process. Our team is working to identify the cause and implement a fix. We will provide an update as soon as a resolution has been deployed. Thank you for your patience.
The issue affecting the new Multi-Factor Authentication process has been fully resolved. Users should now be able to log in without any interruptions. Thank you for your patience while our team worked to identify the cause and implement the fix.
We are currently investigating reports that messages sent by AT&T subscribers may appear in your inbox with the error message “Removed attachment of banned MimeType.” Our team is actively working with the affected carrier to identify the cause. We will provide updates as soon as more information becomes available.
The issue causing messages from AT&T subscribers to appear in your inbox with the error “Removed attachment of banned MimeType.” has been resolved. We thank you for your patience while we worked with the carrier to address this issue.
We are currently experiencing issues delivering messages and generating reports. We recommend pausing your campaigns until we're fully online. We're very sorry for the inconvenience; thank you for your patience while we work towards a fix.
We have finished our investigation and monitoring; our team found that the outage was partial, not full, and the majority of messages sent during the service issue period were confirmed delivered. If you see any inconsistencies with your delivery reporting during the outage period of 9:30am to 1:30pm PT, please let our customer support team know at [email protected]. Thank you for your patience.
One of our messaging partners has reported an ongoing MMS service interruption, which may cause delays in message delivery for some users. We recommend avoiding message retries at this time, as additional attempts may also be delayed.
The earlier MMS sending delays caused by our messaging aggregators have been resolved. Message delivery has returned to normal, and all systems are operating as expected. Thank you for your patience and understanding while we worked to restore full service.
We’re currently experiencing delays in number provisioning. Our team is actively working with our partners to identify the cause and implement a fix.
The issue causing delays in number provisioning has been resolved. Number provisioning services are now operating normally. Thank you for your patience and understanding during this time.
Between approximately 6:00 AM and 9:10 AM PT (9:00 AM–12:10 PM ET), customers may have experienced slow load times and delayed data in Reporting and Analytics. The incident was resolved at 9:10 AM PT (12:10 PM ET) and performance has returned to normal. Message delivery and scheduling were not impacted.
We are aware of an issue causing intermittent delivery failures for MMS messages to T-Mobile recipients when sent from 10DLC numbers (10 digit local numbers). Our teams are investigating and will provide updates as more information becomes available.
The delivery issue affecting MMS messages sent to T-Mobile recipients from 10DLC numbers has been resolved as of ~2:30pm EST (11:30am PST). Monitoring confirms that errors have stopped, with the last error observed at 11:11am PST.