Extensis Outage History

There were 4 Extensis outages since February 22, 2026 totaling 21h 12m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.extensis.com

Minor April 28, 2026

Error rate increased on Enterprise

Detected by Pingoru: Apr 28, 2026, 06:39 AM UTC
Resolved: Apr 28, 2026, 07:07 AM UTC
Duration: 27m

Timeline · 4 updates

investigating Apr 28, 2026, 06:39 AM UTC

We’re aware of an issue currently affecting Enterprise services and are actively investigating. Our engineering team is on it, and we’re working to get everything back to normal as quickly as possible. We’ll keep you updated right here.
identified Apr 28, 2026, 06:45 AM UTC

We have identified the issue. The fix has been applied, and we’re starting to see services recover. We’re closely monitoring system performance to ensure everything remains stable. We’ll keep watching things and share any updates here.
monitoring Apr 28, 2026, 06:58 AM UTC

We’re closely monitoring system performance to ensure everything remains stable. We’ll keep watching things and share any updates here.
resolved Apr 28, 2026, 07:07 AM UTC

The issue has been fully resolved, and all services are now functioning normally. We sincerely apologize for the disruption and appreciate your patience throughout the process.

Read the full incident report →

Critical March 27, 2026

Incident on Foundry Platform

Detected by Pingoru: Mar 27, 2026, 03:49 PM UTC
Resolved: Mar 27, 2026, 04:36 PM UTC
Duration: 46m

Timeline · 3 updates

investigating Mar 27, 2026, 03:49 PM UTC

We are aware of an issue causing an outage on the Foundry Platform. Our engineers are investigating the cause and working to restore normal service as quickly as possible. We apologize for any inconvenience and will keep you updated.
monitoring Mar 27, 2026, 04:01 PM UTC

We have applied a fix, and the issue affecting Foundry Platform has been resolved. We are currently monitoring the situation to ensure stability. We will continue to keep you updated.
resolved Mar 27, 2026, 04:36 PM UTC

The issue affecting Foundry Platform has been resolved. All services are now operating normally. We apologize for the disruption and appreciate your patience while we worked to fix the problem.

Read the full incident report →

Minor February 23, 2026

Error rate increased on Enterprise and Extensis Connect Login

Detected by Pingoru: Feb 23, 2026, 03:34 PM UTC
Resolved: Feb 24, 2026, 09:31 AM UTC
Duration: 17h 57m

Timeline · 7 updates

investigating Feb 23, 2026, 03:34 PM UTC

We’re aware of an issue affecting Enterprise and Extensis Connect login for some of our customers and are actively investigating. Our engineering team is on it, and we’re working to get everything back to normal as quickly as possible. We’ll keep you updated right here.
investigating Feb 23, 2026, 04:34 PM UTC

Our engineers are still working on the investigation. We will share more details as they become available.
investigating Feb 23, 2026, 07:19 PM UTC

Our engineers continue to work with our login service vendor and are monitoring any further issues.
monitoring Feb 23, 2026, 09:59 PM UTC

Our vendor is continuing to investigate todays increased error rates.
monitoring Feb 24, 2026, 06:21 AM UTC

We are actively working with our vendor to investigate increased error rates and implement a fix. We will continue to monitor the situation closely and provide updates as they become available.
monitoring Feb 24, 2026, 08:43 AM UTC

The fix has been applied, and we’re starting to see services recover. We’re closely monitoring system performance to ensure everything remains stable. We’ll keep watching things and share any updates here.
resolved Feb 24, 2026, 09:31 AM UTC

The issue has been fully resolved, and all services are now functioning normally. We sincerely apologize for the disruption and appreciate your patience throughout the process.

Read the full incident report →

Minor February 22, 2026

Error rate increased on Enterprise Login

Detected by Pingoru: Feb 22, 2026, 04:54 PM UTC
Resolved: Feb 22, 2026, 06:54 PM UTC
Duration: 2h

Timeline · 4 updates

investigating Feb 22, 2026, 04:54 PM UTC

We’re aware of an issue intermittently affecting Enterprise login and are actively investigating. Our engineering team is on it, and we’re working to get everything back to normal as quickly as possible. We’ll keep you updated right here.
identified Feb 22, 2026, 05:09 PM UTC

We are currently experiencing intermittent login failures due to an ongoing issue with our third-party authentication provider. As a result, some users may encounter failed login attempts or authentication errors. We are actively monitoring the situation and will provide updates here as more information becomes available.
monitoring Feb 22, 2026, 06:48 PM UTC

The fix has been applied, and we’re starting to see services recover. We’re closely monitoring system performance to ensure everything remains stable. We’ll keep watching things and share any updates here.
resolved Feb 22, 2026, 06:54 PM UTC

The issue has been fully resolved, and all services are now functioning normally. We sincerely apologize for the disruption and appreciate your patience throughout the process.

Read the full incident report →

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