Extensis Outage History

Extensis had 7 outages in the last 2 years totaling 29h 31m of downtime — averaging 0.3 incidents per month.

There were 7 Extensis outages since December 15, 2025 totaling 29h 31m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.extensis.com

Major June 11, 2026

Error rate increased on Enterprise

Detected by Pingoru: Jun 11, 2026, 01:37 AM UTC
Resolved: Jun 11, 2026, 03:06 AM UTC
Duration: 1h 28m

Timeline · 3 updates

investigating Jun 11, 2026, 01:37 AM UTC

We’re aware of an issue currently affecting Enterprise services and are actively investigating. Our engineering team is on it, and we’re working to get everything back to normal as quickly as possible. We’ll keep you updated right here.
investigating Jun 11, 2026, 02:44 AM UTC

We have identified the issue. The fix has been applied, and we’re starting to see services recover. We’re closely monitoring system performance to ensure everything remains stable. We’ll keep watching things and share any updates here.
resolved Jun 11, 2026, 03:06 AM UTC

The issue has been fully resolved, and all services are now functioning normally. We sincerely apologize for the disruption and appreciate your patience throughout the process.

Read the full incident report →

Minor May 26, 2026

Enterprise Browse Is Impacted

Detected by Pingoru: May 26, 2026, 07:00 AM UTC
Resolved: May 26, 2026, 12:37 PM UTC
Duration: 5h 36m

Timeline · 4 updates

investigating May 26, 2026, 07:00 AM UTC

We’re aware of an issue currently affecting search functionality on Enterprise and are actively investigating. Our engineering team is on it, and we’re working to get everything back to normal as quickly as possible. We’ll keep you updated right here.
identified May 26, 2026, 07:16 AM UTC

We have identified the issue affecting search functionality on Enterprise. Our team is working diligently to implement a solution. We will provide updates as soon as more information is available. Thank you for your patience.
monitoring May 26, 2026, 10:23 AM UTC

The fix has been applied, and we’re starting to see services recover. We’re closely monitoring system performance to ensure everything remains stable. We’ll keep watching things and share any updates here.
resolved May 26, 2026, 12:37 PM UTC

The issue has been fully resolved, and all services are now functioning normally. We sincerely apologize for the disruption and appreciate your patience throughout the process.

Read the full incident report →

Critical March 27, 2026

Incident on Foundry Platform

Detected by Pingoru: Mar 27, 2026, 03:49 PM UTC
Resolved: Mar 27, 2026, 04:36 PM UTC
Duration: 46m

Timeline · 3 updates

investigating Mar 27, 2026, 03:49 PM UTC

We are aware of an issue causing an outage on the Foundry Platform. Our engineers are investigating the cause and working to restore normal service as quickly as possible. We apologize for any inconvenience and will keep you updated.
monitoring Mar 27, 2026, 04:01 PM UTC

We have applied a fix, and the issue affecting Foundry Platform has been resolved. We are currently monitoring the situation to ensure stability. We will continue to keep you updated.
resolved Mar 27, 2026, 04:36 PM UTC

The issue affecting Foundry Platform has been resolved. All services are now operating normally. We apologize for the disruption and appreciate your patience while we worked to fix the problem.

Read the full incident report →

Minor February 23, 2026

Error rate increased on Enterprise and Extensis Connect Login

Detected by Pingoru: Feb 23, 2026, 03:34 PM UTC
Resolved: Feb 24, 2026, 09:31 AM UTC
Duration: 17h 57m

Timeline · 7 updates

investigating Feb 23, 2026, 03:34 PM UTC

We’re aware of an issue affecting Enterprise and Extensis Connect login for some of our customers and are actively investigating. Our engineering team is on it, and we’re working to get everything back to normal as quickly as possible. We’ll keep you updated right here.
investigating Feb 23, 2026, 04:34 PM UTC

Our engineers are still working on the investigation. We will share more details as they become available.
investigating Feb 23, 2026, 07:19 PM UTC

Our engineers continue to work with our login service vendor and are monitoring any further issues.
monitoring Feb 23, 2026, 09:59 PM UTC

Our vendor is continuing to investigate todays increased error rates.
monitoring Feb 24, 2026, 06:21 AM UTC

We are actively working with our vendor to investigate increased error rates and implement a fix. We will continue to monitor the situation closely and provide updates as they become available.
monitoring Feb 24, 2026, 08:43 AM UTC

The fix has been applied, and we’re starting to see services recover. We’re closely monitoring system performance to ensure everything remains stable. We’ll keep watching things and share any updates here.
resolved Feb 24, 2026, 09:31 AM UTC

The issue has been fully resolved, and all services are now functioning normally. We sincerely apologize for the disruption and appreciate your patience throughout the process.

Read the full incident report →

Minor February 22, 2026

Error rate increased on Enterprise Login

Detected by Pingoru: Feb 22, 2026, 04:54 PM UTC
Resolved: Feb 22, 2026, 06:54 PM UTC
Duration: 2h

Timeline · 4 updates

investigating Feb 22, 2026, 04:54 PM UTC

We’re aware of an issue intermittently affecting Enterprise login and are actively investigating. Our engineering team is on it, and we’re working to get everything back to normal as quickly as possible. We’ll keep you updated right here.
identified Feb 22, 2026, 05:09 PM UTC

We are currently experiencing intermittent login failures due to an ongoing issue with our third-party authentication provider. As a result, some users may encounter failed login attempts or authentication errors. We are actively monitoring the situation and will provide updates here as more information becomes available.
monitoring Feb 22, 2026, 06:48 PM UTC

The fix has been applied, and we’re starting to see services recover. We’re closely monitoring system performance to ensure everything remains stable. We’ll keep watching things and share any updates here.
resolved Feb 22, 2026, 06:54 PM UTC

The issue has been fully resolved, and all services are now functioning normally. We sincerely apologize for the disruption and appreciate your patience throughout the process.

Read the full incident report →

Critical February 2, 2026

Error rate increased on Enterprise.

Detected by Pingoru: Feb 02, 2026, 08:03 PM UTC
Resolved: Feb 02, 2026, 08:37 PM UTC
Duration: 34m

Timeline · 4 updates

investigating Feb 02, 2026, 08:03 PM UTC

We’re aware of an issue currently affecting Enterprise services and are actively investigating. Our engineering team is on it, and we’re working to get everything back to normal as quickly as possible. We’ll keep you updated right here.
identified Feb 02, 2026, 08:10 PM UTC

We have identified the issue. The fix has been applied, and we’re starting to see services recover. We’re closely monitoring system performance to ensure everything remains stable. We’ll keep watching things and share any updates here.
monitoring Feb 02, 2026, 08:30 PM UTC

The fix has been applied, and we’re starting to see services recover. We’re closely monitoring system performance to ensure everything remains stable. We’ll keep watching things and share any updates here.
resolved Feb 02, 2026, 08:37 PM UTC

The issue has been fully resolved, and all services are now functioning normally. We sincerely apologize for the disruption and appreciate your patience throughout the process.

Read the full incident report →

Major December 15, 2025

Mylibrary is currently encountering issues.

Detected by Pingoru: Dec 15, 2025, 03:00 PM UTC
Resolved: Dec 15, 2025, 04:07 PM UTC
Duration: 1h 7m

Timeline · 4 updates

investigating Dec 15, 2025, 03:00 PM UTC

We’re aware of an issue currently affecting Enterprise services and are actively investigating. Our engineering team is on it, and we’re working to get everything back to normal as quickly as possible. We’ll keep you updated right here.
investigating Dec 15, 2025, 03:26 PM UTC

Our engineers are still working on the investigation. We will share more details as they become available.
monitoring Dec 15, 2025, 03:53 PM UTC

The fix has been applied, and we’re starting to see services recover. We’re closely monitoring system performance to ensure everything remains stable. We’ll keep watching things and share any updates here.
resolved Dec 15, 2025, 04:07 PM UTC

The issue has been fully resolved, and all services are now functioning normally. We sincerely apologize for the disruption and appreciate your patience throughout the process.

Read the full incident report →