Extensis experienced a notice incident on October 1, 2026, lasting 2h 26m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 01, 2026, 08:27 PM UTC
We’re aware of an issue currently affecting WhatTheFont and are actively investigating. Our engineering team is on it, and we’re working to get everything back to normal as quickly as possible. We’ll keep you updated right here.
- identified Oct 01, 2026, 09:21 PM UTC
We have identified the issue affecting WhatTheFont functionality on Enterprise. Our team is coordinating with a third-party service provider for the fix. We will provide updates as soon as more information is available. Thank you for your patience.
- monitoring Oct 01, 2026, 10:45 PM UTC
We have applied the fix affecting WhatTheFont functionality on Enterprise. Closely monitoring system performance to ensure everything remains stable. We’ll keep watching things and share any updates here.
- resolved Oct 01, 2026, 10:53 PM UTC
The issue affecting WhatTheFont functionality on Enterprise has been resolved. All services are now operating normally. We apologize for the disruption and appreciate your patience while we worked to fix the problem.