Extensis experienced a major incident on December 18, 2025, lasting 13m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Dec 18, 2025, 11:06 AM UTC
We’re aware of an issue currently affecting Enterprise services and are actively investigating. Our engineering team is on it, and we’re working to get everything back to normal as quickly as possible. We’ll keep you updated right here.
- monitoring Dec 18, 2025, 11:13 AM UTC
we have identified the issue. The fix has been applied, and we’re starting to see services recover. We’re closely monitoring system performance to ensure everything remains stable. We’ll keep watching things and share any updates here.
- resolved Dec 18, 2025, 11:20 AM UTC
The issue has been fully resolved, and all enterprise services are now functioning normally. We sincerely apologize for the disruption and appreciate your patience throughout the process.