Error rate increased on Enterprise and Extensis Connect Login

Update timeline

1. investigating Feb 23, 2026, 03:34 PM UTC

   We’re aware of an issue affecting Enterprise and Extensis Connect login for some of our customers and are actively investigating. Our engineering team is on it, and we’re working to get everything back to normal as quickly as possible. We’ll keep you updated right here.

2. investigating Feb 23, 2026, 04:34 PM UTC

   Our engineers are still working on the investigation. We will share more details as they become available.

3. investigating Feb 23, 2026, 07:19 PM UTC

   Our engineers continue to work with our login service vendor and are monitoring any further issues.

4. monitoring Feb 23, 2026, 09:59 PM UTC

   Our vendor is continuing to investigate todays increased error rates.

5. monitoring Feb 24, 2026, 06:21 AM UTC

   We are actively working with our vendor to investigate increased error rates and implement a fix. We will continue to monitor the situation closely and provide updates as they become available.

6. monitoring Feb 24, 2026, 08:43 AM UTC

   The fix has been applied, and we’re starting to see services recover. We’re closely monitoring system performance to ensure everything remains stable. We’ll keep watching things and share any updates here.

7. resolved Feb 24, 2026, 09:31 AM UTC

   The issue has been fully resolved, and all services are now functioning normally. We sincerely apologize for the disruption and appreciate your patience throughout the process.