Exoscale incident

[API] Increased Error Rates and Latencies

Resolved after 34 minutes, affecting CH-GVA-2 and CH-DK-2 and 1 more, on October 9, 2026.

monitoring Oct 09, 2026, 03:02 PM UTC

All systems are back to normal. We continue to monitor the situation

Started
Oct 09, 2026, 02:34 PM UTC
Resolved
Oct 09, 2026, 03:08 PM UTC
Duration
34m
Detected by Pingoru
Oct 09, 2026, 02:34 PM UTC

Affected components

CH-GVA-2CH-DK-2DE-FRA-1DE-MUC-1AT-VIE-1AT-VIE-2BG-SOF-1HR-ZAG-1API

Update timeline

  1. investigating Oct 09, 2026, 02:34 PM UTC

    We are investigating an increased error rates and latencies on the API. We’ll post an update as soon as we have more information.

  2. investigating Oct 09, 2026, 02:35 PM UTC

    We are investigating increased errors rate with Compute related API calls

  3. monitoring Oct 09, 2026, 02:40 PM UTC

    We have reverted a compute orchestrator release that was being deployed. We are monitoring for situation improvements.

  4. investigating Oct 09, 2026, 02:48 PM UTC

    The situation did not improve. We are continuing investigations. All Mutating compute related API calls are currently impacted.

  5. investigating Oct 09, 2026, 02:52 PM UTC

    The root cause has been identified, we are working towards mitigation.

  6. monitoring Oct 09, 2026, 02:54 PM UTC

    Mitigation have been applied. We are monitoring the situation for recovery

  7. monitoring Oct 09, 2026, 03:02 PM UTC

    All systems are back to normal. We continue to monitor the situation

  8. resolved Oct 09, 2026, 03:08 PM UTC

    The issue has been resolved

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