ExamSoft experienced a critical incident on July 19, 2024 affecting Legacy Portal (examsoft.com/institutionid) and Legacy Portal Reporting and 1 more component, lasting 3h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 19, 2024, 06:19 AM UTC
We are currently experiencing an issue with ExamSoft Legacy Portal. At this time the Portal and Examplify uploads/downloads for the Legacy Portal are unavailable. We are investigating the cause of the issue and will restore service as soon as possible and apologize for any inconvenience.
- identified Jul 19, 2024, 07:10 AM UTC
The issue has been identified and a fix is being implemented. Service should be restored shortly.
- identified Jul 19, 2024, 07:38 AM UTC
Service to customers hosted in the US Legacy Portal has been restored. Effort to restore service in APAC is underway.
- monitoring Jul 19, 2024, 09:08 AM UTC
Service is restored in US and APAC. Continuing validation and monitoring.
- resolved Jul 19, 2024, 09:34 AM UTC
This incident has been resolved.