ExamSoft experienced a major incident on March 5, 2025 affecting Legacy Portal (examsoft.com/institutionid) and Legacy Portal Reporting and 1 more component, lasting 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 05, 2025, 03:20 PM UTC
We are currently experiencing intermittent connectivity with our Legacy Portal that will affect user's ability to access the portal and its features. Users will likely experience login issues and noticed delay or latency when accessing the portal. We are also seeing issues for login and downloading exams to the Examplify application related to this.
- investigating Mar 05, 2025, 03:37 PM UTC
Our hosting provider has experienced a network interruption and is actively working towards restoring services. This is causing intermittent connectivity with our Legacy Portal that will affect user's ability to access the portal and its features. Users will likely experience login issues and noticed delay or latency when accessing the portal. We are also seeing issues for login and downloading exams to the Examplify application related to this. We will update the status page as soon as we have more information.
- resolved Mar 05, 2025, 04:04 PM UTC
Services should now be fully restored.