ExamSoft incident

Update scoring button non-responsive for Enterprise portal

Minor Resolved View vendor source →

ExamSoft experienced a minor incident on May 1, 2025 affecting Enterprise Portal (ui.examsoft.io), lasting 1h 43m. The incident has been resolved; the full update timeline is below.

Started
May 01, 2025, 12:30 AM UTC
Resolved
May 01, 2025, 02:13 AM UTC
Duration
1h 43m
Detected by Pingoru
May 01, 2025, 12:30 AM UTC

Affected components

Enterprise Portal (ui.examsoft.io)

Update timeline

  1. investigating May 01, 2025, 01:32 AM UTC

    We are currently investigating the update scoring process being non-response after clicking the update scores button and actively engaged to restore this functionality as soon as possible.

  2. resolved May 01, 2025, 02:13 AM UTC

    The update scoring issue is now resolved and scores should now update after clicking the update scores button. If this button is still greyed out, any temporary change to a question point value and back will highlight the update scores button for triggering if needed.