Evidos incident

Issue with verification method Itsme Identification (AES)

Critical Resolved View vendor source →

Evidos experienced a critical incident on May 28, 2026 affecting itsme Identification, lasting 7h 18m. The incident has been resolved; the full update timeline is below.

Started
May 28, 2026, 07:06 AM UTC
Resolved
May 28, 2026, 02:24 PM UTC
Duration
7h 18m
Detected by Pingoru
May 28, 2026, 07:06 AM UTC

Affected components

itsme Identification

Update timeline

  1. investigating May 28, 2026, 07:06 AM UTC

    We are currently experiencing issues with the verification method itsme Identification (AES). As a result, signers may be unable to complete the signing process. The itsme Sign (QES) method via CSC Qualified verification is not affected. Our team is actively investigating the issue.

  2. investigating May 28, 2026, 08:30 AM UTC

    We are continuing to investigate this issue.

  3. identified May 28, 2026, 10:19 AM UTC

    The issue has been identified. We will proceed to implement a fix for this issue.

  4. investigating May 28, 2026, 01:31 PM UTC

    We are continuing to investigate the issue with the verification method itsme Identification (AES). Signers may still experience issues completing the signing process. The itsme Sign (QES) method via CSC Qualified verification remains unaffected. We will share further updates as soon as more information becomes available.

  5. monitoring May 28, 2026, 02:13 PM UTC

    A fix has been implemented, we are monitoring the results.

  6. resolved May 28, 2026, 02:24 PM UTC

    This incident has been resolved.