Evidos incident

Verification method itsme is currently experiencing issues

Major Resolved View vendor source →

Evidos experienced a major incident on December 10, 2025 affecting itsme sign (qualified signature) and itsme Identification, lasting 39m. The incident has been resolved; the full update timeline is below.

Started
Dec 10, 2025, 09:10 AM UTC
Resolved
Dec 10, 2025, 09:50 AM UTC
Duration
39m
Detected by Pingoru
Dec 10, 2025, 09:10 AM UTC

Affected components

itsme sign (qualified signature)itsme Identification

Update timeline

  1. investigating Dec 10, 2025, 09:10 AM UTC

    Itsme is currently experiencing a technical issue affecting 25% or more of their transactions since 9:40 AM CET. Their technical teams are actively investigating the problem and working to resolve it as quickly as possible. We understand the inconvenience this may cause and will continue to monitor the situation closely. Updates will be provided as soon as more information becomes available.

  2. investigating Dec 10, 2025, 09:33 AM UTC

    itsme is still investigating the issue, and systems are beginning to recover. Full service has not yet been restored. We will share updates as soon as more information is available. Thank you for your patience.

  3. monitoring Dec 10, 2025, 09:37 AM UTC

    itsme has implemented a solution, and the service has been restored. The situation is being closely monitored to ensure stability.

  4. resolved Dec 10, 2025, 09:50 AM UTC

    This incident has been resolved.