Resolved on November 5, 2026.
The issue was related to a network routing change that was being implemented by a network provider on an upstream transit circuit in NYC. During troubleshooting, they verified the routing sessions and route advertisements between network devices to identify where traffic was being impacted. Once traffic was returned to the previous, known-good routing path, connectivity was restored and our services returned to normal.
Update timeline
- resolved Nov 05, 2026, 03:30 AM UTC
The issue was related to a network routing change that was being implemented by a network provider on an upstream transit circuit in NYC. During troubleshooting, they verified the routing sessions and route advertisements between network devices to identify where traffic was being impacted. Once traffic was returned to the previous, known-good routing path, connectivity was restored and our services returned to normal.
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