eSIM Go incident
Reports of data stopping on bundles routed to one upstream provider
Resolved after 1 hour 53 minutes, affecting eSIM Connectivity, on January 23, 2025.
Dear Partners, In line with our upstream provider’s feedback that data is restored we continue to see recent sessions on examples shared with us and will now close this incident. We apologise and thank you for your patience whilst we’ve worked with our upstream provider during this period of disruption.
Affected components
Update timeline
- identified Jan 23, 2025, 05:41 PM UTC
We've escalated reports of data stopping on bundles beginning 89431... to the relevant upstream provider who are already looking into this with the highest priority.
- identified Jan 23, 2025, 06:15 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jan 23, 2025, 06:24 PM UTC
Our upstream provider has deployed a fix in the last few minutes and are now reporting that data sessions are restored once again in all countries. We will continue to monitor this with our upstream provider.
- resolved Jan 23, 2025, 07:35 PM UTC
Dear Partners, In line with our upstream provider’s feedback that data is restored we continue to see recent sessions on examples shared with us and will now close this incident. We apologise and thank you for your patience whilst we’ve worked with our upstream provider during this period of disruption.
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