eSIM Go experienced a major incident on October 9, 2026 affecting eSIM Connectivity, lasting 12h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 09, 2026, 12:37 AM UTC
In the last hour, we have seen an increase in issues relating to Profile 5 connectivity in Saudi Arabia. What we know Profile 5 connectivity is affected in Saudi Arabia. We don’t know the cause yet. We’re working on it with our network partner. What to do There is currently no workaround available for this issue. We are working on it. What comes next We don’t have a fix time yet. We’ll update once we have more information.
- investigating Oct 09, 2026, 03:12 AM UTC
No change yet. Engineers are still on it with our network partner, and we don’t have a fix time. End users on Profile 5 in Saudi Arabia are still seeing patchy or no data. What comes next We don’t have a fix time yet. We’ll update once we have more information.
- monitoring Oct 09, 2026, 08:06 AM UTC
Data on Profile 5 in Saudi Arabia looks to be working normally again. Traffic is increasing close to normal levels. We’re keeping it under watch before we call it fixed. What to do If any of your end users are still seeing patchy or no data, please reach out to our Support Team so we can check their connection. What comes next We’ll confirm here when we are confident it’s fixed
- resolved Oct 09, 2026, 12:52 PM UTC
Data on Profile 5 in Saudi Arabia looks to be working normally again. Traffic has returned to normal levels. What to do If any of your end users are still seeing patchy or no data, please reach out to our Support Team so we can check their connection. What comes next There will be no further updates. This incident is resolved.