Profile 1 & 5 - Tunisia Connectivity Issues

Update timeline

1. investigating Aug 01, 2026, 04:28 PM UTC

   We are working with our Profile 1 & 5 Provider to investigate connectivity in Tunisia.

2. investigating Aug 01, 2026, 07:07 PM UTC

   Our Provider is still investigating the issue. We are temporarily rerouting FIXED-sized Tunisia bundles via Profile 3. Unlimited or Regional bundles will not be rerouted. There are no changes to bundle names or pricing. Please issue new FIXED bundles to affected users.

3. identified Aug 01, 2026, 07:35 PM UTC

   The issue appears to be connected to the Orange Tunisia network. If issuing a replacement SIM via Profile 3, please advise users to select the Ooredoo network.

4. monitoring Aug 01, 2026, 09:37 PM UTC

   Our provider has confirmed that the Orange Tunisia network experienced an outage, which has now been resolved. We see data traffic increasing on previously affected Profile 1 & 5 eSIMs. Users with Profile 1 & 5 eSIMs should experience restored connectivity. Replacement eSIMs issued via Profile 3 will continue to work. We will leave Tunisia bundles routed via Profile 3 while we continue to monitor Profiles 1 & 5. We apologise for this disruption.

5. monitoring Aug 02, 2026, 10:41 AM UTC

   After an extended period of monitoring, we are satisfied that Profile 1 & 5 connectivity is fully restored in Tunisia. We will be routing Tunisia bundles back to Profile 5 at 11:00 UTC today. Replacement eSIMs issued via Profile 3 will continue to work.

6. resolved Aug 02, 2026, 11:14 AM UTC

   Tunisia bundles are now routed back to Profile 5. This incident is resolved. If you issued replacement eSIMs via Profile 3, and require the original Profile 5 eSIMs to be revoked and refunded, please compile a list of these and submit them to our Support Team. We apologise for this disruption.