eSIM Go incident

Profile 2& 3 Failing Orders

Resolved after 3 hours 41 minutes, affecting Travel API and eSIM Installations, on August 8, 2026.

monitoring Aug 08, 2026, 09:17 AM UTC

A fix has been implemented and we are monitoring the results. We are seeing successful orders.

Started
Aug 08, 2026, 07:56 AM UTC
Resolved
Aug 08, 2026, 11:38 AM UTC
Duration
3h 41m
Detected by Pingoru
Aug 08, 2026, 07:56 AM UTC

Affected components

Travel APIeSIM Installations

Update timeline

  1. investigating Aug 08, 2026, 07:56 AM UTC

    We have identified that our profile 2 &3 orders are failing. We are currently investigating this issue.

  2. monitoring Aug 08, 2026, 09:17 AM UTC

    A fix has been implemented and we are monitoring the results. We are seeing successful orders.

  3. resolved Aug 08, 2026, 11:38 AM UTC

    This incident has been resolved.

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