Resolved after 1 hour 8 minutes, affecting Travel API, on April 24, 2025.
After an extended period of close monitoring, we have not witnessed any further issues and believe this incident is resolved. We'd like to thank partners who shared examples with us and we apologise for the disruption this caused.
Affected components
Update timeline
- investigating Apr 24, 2025, 09:40 AM UTC
We have identified an upstream issue which we believe is causing errors, including orders failing. Our provider is aware of this and is actively investigating it with the highest priority. Examples of bundles that may currently fail are: - United States of America - Canada - United Arab Emirates - Saudi Arabia - Turkey We are working closely with the upstream provider and in the meantime ask that any calls are reduced and are made within the rate limit. We apologise for the inconvenience and thank you for your cooperation. We will continue to share updates as we receive them.
- monitoring Apr 24, 2025, 10:15 AM UTC
After working closely with our upstream provider we are seeing a reduction in errors and see successful orders once more. We will continue to monitor this as a priority.
- resolved Apr 24, 2025, 10:48 AM UTC
After an extended period of close monitoring, we have not witnessed any further issues and believe this incident is resolved. We'd like to thank partners who shared examples with us and we apologise for the disruption this caused.
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