eSIM Go incident
Profile 1 & 5 - Connectivity issues in Costa Rica
eSIM Go experienced a major incident on July 29, 2026 affecting eSIM Connectivity, lasting 4h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 29, 2026, 04:08 PM UTC
We're looking into some connectivity issues on Costa Rica eSIMs on Profiles 1 and 5. We’re working closely with our connectivity provider to identify the cause. While we work to get to the bottom of this, please report any issues you experience to the eSIM Go Support team.
- monitoring Jul 29, 2026, 05:36 PM UTC
Our Profiles 1 and 5 provider has been working closely with the local network in Costa Rica to restore service. We now see active data sessions starting to increase. We will continue to monitor performance closely.
- resolved Jul 29, 2026, 08:57 PM UTC
After a period of monitoring, we see that usage levels have returned to normal and remained stable. This issue is now resolved. If you continue to experience issues, please raise them to our Support Team. We apologise for the disruption.