Eptura incident
S2 - Eptura Asset - Unable to access the site observed by some customers
Ongoing since 01:52 PM UTC, affecting Eptura Asset.
A fix has been applied for the issue affecting access to Eptura Asset. We are moving into the Monitoring Phase for the next 60 minutes. If you continue to experience the issue, please reach out to Eptura Support and share your site URL and any error messages displayed. We will provide another update once full restoration has been confirmed.
Affected components
Update timeline
- investigating Oct 27, 2026, 01:52 PM UTC
The issue with Eptura Asset has been identified. Our teams are checking the issue further. We will post another update at 1500 UTC.
- investigating Oct 27, 2026, 03:14 PM UTC
We continue to investigate an issue affecting access to Eptura Asset. Some customers remain unable to load their sites and may see ERR_TIMED_OUT errors. We know this continues to disrupt affected customers. Our team is actively investigating the cause and continuously monitoring the service. Next update will be posted at 1615 UTC.
- monitoring Oct 27, 2026, 03:25 PM UTC
A fix has been applied for the issue affecting access to Eptura Asset. We are moving into the Monitoring Phase for the next 60 minutes. If you continue to experience the issue, please reach out to Eptura Support and share your site URL and any error messages displayed. We will provide another update once full restoration has been confirmed.
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