Eptura experienced a minor incident on October 8, 2026 affecting Space Planning and Core Services and 1 more component, lasting 7h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 08, 2026, 03:38 PM UTC
We are aware of an issue impacting customer access to Serraview through Google Chrome and Microsoft Edge browsers. Our Engineering team is actively investigating the cause and working to restore normal functionality as quickly as possible. We will provide our next update by 10:35 CST.
- monitoring Oct 08, 2026, 04:00 PM UTC
A fix has been implemented, and service has been restored. Our Engineering team is actively monitoring the environment to ensure stability and confirm the issue remains resolved. We will remain in the monitoring phase for the next two hours and will provide further updates as needed.
- resolved Oct 08, 2026, 11:19 PM UTC
The issue has been resolved, and services are operating normally. Our Engineering team has completed remediation efforts and will continue to monitor the environment to ensure stability. We understand the impact this issue may have caused and appreciate your patience throughout our investigation and resolution process. A detailed Root Cause Analysis (RCA) will be provided within the next 10 business days. Thank you for your understanding.