Eptura incident
Eptura Workplace Service Request - Inability to Access Mobile Application
Eptura experienced a minor incident on September 11, 2026 affecting Eptura Workplace, lasting 2d 18h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 11, 2026, 08:45 PM UTC
We are currently investigating an issue affecting the Service Request mobile application where users may encounter an "Invalid Credentials" error after updating the application. As a precaution, we recommend users do not update the app at this time. Our Engineering team is working to identify the cause of the issue and assess the impact. The next update will be posted at 00:00 UTC.
- monitoring Sep 14, 2026, 12:20 PM UTC
We have implemented a fix to address the issue affecting access to the Service Request mobile app. We are now in the Monitoring Phase and will continue monitoring the service for the next four hours to ensure stability and confirm that customers are no longer experiencing issues accessing the app. Thank you for your patience and understanding as we work to ensure full resolution.
- resolved Sep 14, 2026, 02:58 PM UTC
We will be moving into a Resolved status. Users have confirmed both internally and externally that this issue has been fully resolved. We sincerely appreciate your patience and understanding as we worked through this disruption. Thank you for your continued trust and partnership.