Eptura Outage History

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Eptura had 47 outages in the last 2 years totaling 1808h 29m of downtime, averaging 1.9 incidents per month.

There were 47 Eptura outages since September 1, 2025 totaling 1808h 29m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.eptura.com

Minor October 8, 2026

Serraview - S1 Inability to Access Serraview

Detected by Pingoru
Oct 08, 2026, 03:38 PM UTC
Resolved
Oct 08, 2026, 11:19 PM UTC
Duration
7h 41m
Affected: Space PlanningCore ServicesEngageInsightsPublic APISV Live / LocatorAdvanced ImportsFloorplanReportsSFTP
Timeline · 3 updates
  1. investigating Oct 08, 2026, 03:38 PM UTC

    We are aware of an issue impacting customer access to Serraview through Google Chrome and Microsoft Edge browsers. Our Engineering team is actively investigating the cause and working to restore normal functionality as quickly as possible. We will provide our next update by 10:35 CST.

  2. monitoring Oct 08, 2026, 04:00 PM UTC

    A fix has been implemented, and service has been restored. Our Engineering team is actively monitoring the environment to ensure stability and confirm the issue remains resolved. We will remain in the monitoring phase for the next two hours and will provide further updates as needed.

  3. resolved Oct 08, 2026, 11:19 PM UTC

    The issue has been resolved, and services are operating normally. Our Engineering team has completed remediation efforts and will continue to monitor the environment to ensure stability. We understand the impact this issue may have caused and appreciate your patience throughout our investigation and resolution process. A detailed Root Cause Analysis (RCA) will be provided within the next 10 business days. Thank you for your understanding.

Read the full incident report →

Minor September 11, 2026

Eptura Workplace Service Request - Inability to Access Mobile Application

Detected by Pingoru
Sep 11, 2026, 08:45 PM UTC
Resolved
Sep 14, 2026, 02:58 PM UTC
Duration
2d 18h
Affected: Eptura Workplace
Timeline · 3 updates
  1. identified Sep 11, 2026, 08:45 PM UTC

    We are currently investigating an issue affecting the Service Request mobile application where users may encounter an "Invalid Credentials" error after updating the application. As a precaution, we recommend users do not update the app at this time. Our Engineering team is working to identify the cause of the issue and assess the impact. The next update will be posted at 00:00 UTC.

  2. monitoring Sep 14, 2026, 12:20 PM UTC

    We have implemented a fix to address the issue affecting access to the Service Request mobile app. We are now in the Monitoring Phase and will continue monitoring the service for the next four hours to ensure stability and confirm that customers are no longer experiencing issues accessing the app. Thank you for your patience and understanding as we work to ensure full resolution.

  3. resolved Sep 14, 2026, 02:58 PM UTC

    We will be moving into a Resolved status. Users have confirmed both internally and externally that this issue has been fully resolved. We sincerely appreciate your patience and understanding as we worked through this disruption. Thank you for your continued trust and partnership.

Read the full incident report →

Major July 16, 2026

S2 Eptura Asset - Database is not currently activated

Detected by Pingoru
Jul 16, 2026, 04:52 PM UTC
Resolved
Jul 17, 2026, 12:13 PM UTC
Duration
19h 20m
Affected: Eptura Asset
Timeline · 5 updates
  1. investigating Jul 16, 2026, 04:52 PM UTC

    We are currently investigating an issue with Eptura Asset returning a Database is not currently activated error page for some users. Our Engineering team are working to determine the cause of the disruption. We appreciate your patience while we work on a solution to this issue. Next update will be posted at 2pm CST

  2. identified Jul 16, 2026, 07:36 PM UTC

    The issue with Database is not currently activated has been identified and a fix is being tested. We will post another update at 4pm CST. We appreciate your continued understanding while we work on a solution for this issue.

  3. identified Jul 16, 2026, 10:31 PM UTC

    Our teams are continuing to work on the cause of this issue. We shall update as soon as we have more information. We thank you for your patience.

  4. monitoring Jul 16, 2026, 11:58 PM UTC

    A fix has been implemented. We are moving into the Monitoring Phase for the next 12 hours while customers confirm that they are no longer encountering problems accessing their database. We thank you for your patience through this issue.

  5. resolved Jul 17, 2026, 12:13 PM UTC

    As we have not seen further service disruptions after the fix was implemented, we have moved to the Resolved Phase. A Root Cause Analysis (RCA) will be conducted to understand the incident in detail and will be made available on our Status Page within 10 days. Thank you for your patience and cooperation throughout this process. If you have any further questions or concerns, please feel free to reach out.

Read the full incident report →

Critical July 10, 2026

S2- Serraview- Insights Down for All Regions

Detected by Pingoru
Jul 10, 2026, 10:04 PM UTC
Resolved
Jul 13, 2026, 08:45 PM UTC
Duration
2d 22h
Affected: Insights
Timeline · 5 updates
  1. investigating Jul 10, 2026, 10:04 PM UTC

    We are currently investigating an issue impacting Insights for clients. Our Engineering team is currently investigating to determine the cause of the disruption

  2. investigating Jul 11, 2026, 04:44 AM UTC

    We are actively investigating the dashboard visibility issue and have engaged the Looker support team for assistance. A support case has been opened, and we are working closely with them to identify the root cause and drive resolution. At this time, data is successfully loading into the Looker instance, which confirms that the data ingestion process is functioning as expected. Our current focus is on understanding why the dashboard is not appearing within the Serraview application and restoring visibility as quickly as possible. We will continue to provide updates as we make progress and have additional information to share.

  3. monitoring Jul 11, 2026, 06:08 AM UTC

    We have worked closely with the Looker support team and have implemented the recommended corrective actions. Based on their validation and our internal testing, Insights dashboards are now loading successfully and service has been restored. While all indications show that the issue has been resolved, we remain in close coordination with the Looker team to proactively address any potential concerns should they arise. At this time, the environment remains under active monitoring to ensure continued stability, and we will continue to track performance closely as a precaution. We appreciate your patience while the investigation was underway. Should you encounter any further issues accessing Insights dashboards, please let us know immediately so we can investigate without delay.

  4. monitoring Jul 13, 2026, 05:33 AM UTC

    The fix has been implemented, and Insights dashboards are now loading as expected. We are not seeing any new reports of the issue at this time. Earlier, some users were unable to access Insights dashboards. We partnered with the Looker support team to apply the recommended fixes, and validation checks confirm the changes are effective. The service remains stable, and we are continuing to monitor closely while staying aligned with Looker to quickly address any concerns if they arise. Thank you for your patience during this issue. If you experience any further problems accessing Insights dashboards, please contact us so we can investigate promptly.

  5. resolved Jul 13, 2026, 08:45 PM UTC

    As we have not seen further service disruptions after the fix was implemented, we have moved to the Resolved Phase. A Preliminary RCA will be posted in this incident in 2 business days. Please stay subscribed to the page to receive post automatically.

Read the full incident report →