Resolved on November 11, 2025.
**Teem by Eptura detailed Root Cause Analysis | 11/19/2025** **S2 – Email Notifications** We are grateful for your continued support and loyalty. We value your feedback and appreciate your patience as we worked to resolve this incident. **Description:** Some customers experienced issues when reserving desks via the Outlook plugin. Reservations were not being completed, and users received a \[Postmaster\] Email Delivery Warning instead of the usual confirmation email. **Type of Event:** Functionality Issue **Services/Modules impacted:** Production/ Reservation Confirmation Emails **Timeline \(UTC\):**` ` On November 11, 2025, at 6:19 AM, we received the first report from a customer indicating they had not received a check-in email after reserving a desk. Our support team responded and began troubleshooting steps. Later that afternoon, at 3:54 PM, two additional customers reported similar issues with email notifications. At 4:06 PM, the issue was escalated to our Cloud Operations team for investigation. By 4:26 PM, Cloud Operations acknowledged the problem and began working on a resolution. At 4:36 PM, the root cause was identified as a configuration issue, and corrective action was taken immediately. By 4:51 PM, the issue was fully resolved, and customers were notified that email delivery was restored. **Total Duration of Event:** 10 hours, 32 minutes **Root Cause:** An unexpected configuration issue in our email delivery system temporarily disrupted the sending of reservation confirmation emails. This caused desk reservations to appear incomplete. **Remediation:** The configuration issue has been corrected, and email delivery has been fully restored. Reservations via the Outlook plugin are now functioning as expected. **Preventative Action:** We have implemented measures to prevent similar disruptions in the future. Our team is creating documentation to strengthen monitoring and ensure continuity.
Update timeline
- resolved Nov 19, 2025, 11:32 PM UTC
Some customers experienced issues when reserving desks via the Outlook plugin. Reservations were not being completed, and users received a [Postmaster] Email Delivery Warning instead of the usual confirmation email
- postmortem Nov 19, 2025, 11:33 PM UTC
**Teem by Eptura detailed Root Cause Analysis | 11/19/2025** **S2 – Email Notifications** We are grateful for your continued support and loyalty. We value your feedback and appreciate your patience as we worked to resolve this incident. **Description:** Some customers experienced issues when reserving desks via the Outlook plugin. Reservations were not being completed, and users received a \[Postmaster\] Email Delivery Warning instead of the usual confirmation email. **Type of Event:** Functionality Issue **Services/Modules impacted:** Production/ Reservation Confirmation Emails **Timeline \(UTC\):**` ` On November 11, 2025, at 6:19 AM, we received the first report from a customer indicating they had not received a check-in email after reserving a desk. Our support team responded and began troubleshooting steps. Later that afternoon, at 3:54 PM, two additional customers reported similar issues with email notifications. At 4:06 PM, the issue was escalated to our Cloud Operations team for investigation. By 4:26 PM, Cloud Operations acknowledged the problem and began working on a resolution. At 4:36 PM, the root cause was identified as a configuration issue, and corrective action was taken immediately. By 4:51 PM, the issue was fully resolved, and customers were notified that email delivery was restored. **Total Duration of Event:** 10 hours, 32 minutes **Root Cause:** An unexpected configuration issue in our email delivery system temporarily disrupted the sending of reservation confirmation emails. This caused desk reservations to appear incomplete. **Remediation:** The configuration issue has been corrected, and email delivery has been fully restored. Reservations via the Outlook plugin are now functioning as expected. **Preventative Action:** We have implemented measures to prevent similar disruptions in the future. Our team is creating documentation to strengthen monitoring and ensure continuity.
Your product runs on more than Eptura
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services