Eptura incident
S2 - Eptura Workplace - Users are Unable to access the site via SSO
Resolved after 1 hour 54 minutes, affecting Eptura Workplace, on November 14, 2025.
As we have not seen further service disruptions after the fix was implemented, we have moved to the Resolved Phase. Thank you for your patience and understanding while we worked to resolve the issue. We sincerely apologize for any inconvenience this may have caused.
Affected components
Update timeline
- investigating Nov 14, 2025, 05:13 PM UTC
We are currently investigating an issue where users are Unable to access the site via SSO. Our Engineering team is currently investigating to determine the cause of the disruption. As a workaround, you can log in using a username and password. Next update will be posted at 3 PM CST.
- investigating Nov 14, 2025, 06:11 PM UTC
We have implemented a fix for the issue preventing users from accessing the site via SSO. We are now in the Monitoring Phase, which will continue for the next hour. Thank you for your patience as we work to confirm full resolution.
- monitoring Nov 14, 2025, 06:11 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 14, 2025, 07:08 PM UTC
As we have not seen further service disruptions after the fix was implemented, we have moved to the Resolved Phase. Thank you for your patience and understanding while we worked to resolve the issue. We sincerely apologize for any inconvenience this may have caused.
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