Epicor experienced a major incident on August 18, 2026 affecting Eagle and Eagle and 1 more component, lasting 58m. The incident has been resolved; the full update timeline is below.
Affected components
EagleEagleEagleEagle - EastEagle - EastEagleEagle - EastEagle - East
Update timeline
- investigating Aug 18, 2026, 11:48 AM UTC
We are currently investigating an incident that is impacting a subset of customers in your region. If you are unable to access your Eagle System, please reboot your SonicWall. We apologize for any inconvenience this may cause and are working to resolve the issue as quickly as possible.
- resolved Aug 18, 2026, 12:44 PM UTC
Service has been restored. If you are still having issues connecting, please submit an EpicCare case.
- resolved Aug 18, 2026, 12:46 PM UTC
auto-closed