Epicor experienced a major incident on October 7, 2026 affecting Kinetic and Kinetic and 1 more component, lasting 2h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 07, 2026, 06:30 PM UTC
We are currently investigating an incident that may be causing degraded performance in Production environment for a subset of customers in Kinetic Americas region. Customers may experience slow response times or intermittent delays while using the service. Our technical teams are actively investigating and working to restore normal performance. We apologize for any disruption and will provide the next update within 60 minutes, or sooner if there is a significant change.
- investigating Oct 07, 2026, 07:38 PM UTC
We are continuing to investigate degraded performance affecting Production environment for a subset of customers in Kinetic Americas region. The root cause has not yet been confirmed. Customers may continue to experience slow response times, delays, or intermittent timeouts while our teams work to identify the cause and restore normal performance. We apologize for the continued impact and will provide the next update within 30 minutes, or sooner if there is a significant change.
- investigating Oct 07, 2026, 08:00 PM UTC
A mitigation has been applied for degraded performance affecting Production environment for a subset of customers in Kinetic Americas region. Service performance is improving, and our teams are monitoring closely to confirm that response times have returned to expected levels. The incident is not yet considered resolved. We will provide another update within 30 minutes, or a resolution notice once sustained stability has been confirmed.
- investigating Oct 07, 2026, 08:45 PM UTC
A mitigation has been applied for degraded performance affecting Production environment for a subset of customers in Kinetic Americas region. Service performance is improving, and our teams are monitoring closely to confirm that response times have returned to expected levels. The incident is not yet considered resolved. We will provide another update within 30 minutes, or a resolution notice once sustained stability has been confirmed.
- investigating Oct 07, 2026, 09:04 PM UTC
A mitigation has been applied for degraded performance affecting Production environment for a subset of customers in Kinetic Americas region. Service performance is improving, and our teams are monitoring closely to confirm that response times have returned to expected levels. The incident is not yet considered resolved. We will provide another update within 30 minutes, or a resolution notice once sustained stability has been confirmed.
- resolved Oct 07, 2026, 09:14 PM UTC
The degraded performance affecting degraded performance affecting Production environment for a subset of customers in Kinetic Americas region has been resolved. Service performance has returned to expected levels, and our teams have confirmed stability through monitoring. We apologize for the disruption and appreciate your patience while we worked to restore normal performance. If you continue to experience any issues, please raise a ticket through the EpicCare Service Portal.