Epicor experienced a major incident on October 5, 2026 affecting Epicor Identity Provider (IdP) and Epicor Identity Provider (IdP) and 1 more component, lasting 1h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 05, 2026, 02:19 PM UTC
We’re currently experiencing an issue with our Identity Provider (IDP), which may prevent users from signing in or accessing connected applications. Our team is actively investigating and working to restore service. We’ll share another update as soon as more information is available. Thank you for your patience.
- identified Oct 05, 2026, 03:15 PM UTC
The incident affecting the Identity Provider (IDP) has been resolved. Service has been restored, and our teams have confirmed that the system is operating normally. We apologize for the disruption and appreciate your patience while we worked to restore service. If you continue to experience any issues, please raise a ticket through the EpicCare Service Portal.
- resolved Oct 05, 2026, 03:32 PM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Please do not hesitate to raise a ticket in EpicCare if you have any concerns or questions.