Epicor experienced a major incident on July 24, 2026 affecting Workato and Workbot for Slack and 1 more component, lasting 6h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 24, 2026, 10:12 AM UTC
We are investigating an issue impacting Slack app creation. Customers may encounter errors or be unable to complete setup when creating new Slack apps. We will share additional information as soon as it is available.
- identified Jul 24, 2026, 12:34 PM UTC
We have identified the underlying cause of the issue and are actively working on remediation.
- monitoring Jul 24, 2026, 04:04 PM UTC
Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
- resolved Jul 24, 2026, 04:26 PM UTC
After further monitoring, this issue is now considered resolved. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.