Epicor experienced a major incident on September 7, 2026 affecting Workato and Recipe runtime and 1 more component, lasting 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 07, 2026, 11:00 PM UTC
Between approximately 12:18 PM UTC on September 7 and 12:13 PM UTC on September 9, 2026, the Workato platform experienced a performance degradation affecting the Box connector. Customers may have observed missed or delayed trigger events in recipes using the Box New File, New CSV File, or New/Updated CSV File triggers, caused by an error in event-filtering logic. Recipes that reached the consecutive trigger error threshold may have been stopped automatically. The issue has been resolved and the Box connector is operating as expected. Any stopped recipes may be restarted as required. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this incident.
- resolved Sep 07, 2026, 11:01 PM UTC
Incident closed.