Enreach Networks incident

Call traffic disconnects (Silo01-Theia, Silo04-Eris)

Minor Resolved View vendor source →

Enreach Networks experienced a minor incident on October 3, 2025 affecting Core services, lasting 4h 10m. The incident has been resolved; the full update timeline is below.

Started
Oct 03, 2025, 10:22 AM UTC
Resolved
Oct 03, 2025, 02:33 PM UTC
Duration
4h 10m
Detected by Pingoru
Oct 03, 2025, 10:22 AM UTC

Affected components

Core services

Update timeline

  1. monitoring Oct 03, 2025, 10:22 AM UTC

    Dear Customer, Enreach have detected issues in part of call traffic. Root cause has been determined and we are monitoring the situation. Calls can be disconnected in Silo01-Theia and Silo04-Eris. We'll update additional information as soon as we have updated the problematic components.

  2. resolved Oct 03, 2025, 02:33 PM UTC

    This incident has been resolved. All components are working and no more call issues detected.